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WATER TREATMENT SYSTEMS
800-701-9914 |
Testimonials: These testimonials are from actual customers. We have not manufactured these like some companies do. Our privacy statement as required by the Online BBB clearly states we are prohibited from giving out names and phone numbers of our customers "For any reason", so this is the next best thing. Each testimonial has a title to give you some idea of what that testimonial concerns. We have put X's in names and e-mail addresses to protect the privacy of the senders. These are unedited responses including typo errors that may have been made. We have made any responses from us in red. So this is not a pretty page, but it is real and accurate. All of these testimonials are actually on file at our Corporate Headquarters. These are just a few samples of testimonials our expert techs received: Sent: Thursday, February 03, 2011 1:48 PM To: budgetwater@budgetwater.com Subject: Thank you! Thank you! Thank you!! We can't say thank you enough for your wonderful company and products! We endured the rust, rust bacteria, and the bad sulphur smell from our well water for years. We used two canister filters and had to change the filters every month at a cost of $40. Those only filtered the water to our kitchen and bathroom faucets. We had additional Pur Filter on the kitchen faucet for drinking water. And yet year after year it got worse. After showering or washing our hands, we could smell the rust on our skin. The rust permanently stained our washing machine, dishwasher, sinks, toilet, and shower walls. Not to mention the clothing, bedding, etc that was ruined by the rust in the washing machine. Nothing we washed ever looked clean. Our towels, sheets, and clothing looked grey and dull. After 30 years we finally decided to address our water problems. We almost bought an identical system from a company in CA until we heard the price: $6800 !! (that was with a special discount along with a free shipping offer). We decided that we would keep looking...and then I found Budget Water online. At first, the price caught our attention; $1800 for the same system we had been looking at from the CA company! But in the end it was the testimonials that sold us. I searched the Internet long and hard looking for any complaints about your company or products and couldn't find one. We purchased the Terminox™ and Chem Feed water filtration system 5 months ago. Our set up required a bit more work than most installations but my husband and a friend were able to set it up themselves in just a few hours--with only one call to the technicians! And speaking of the technicians... they are the best! We have called with questions over the past 5 months and the technicians are ALWAYS helpful and friendly, not matter how trivial the question. We tell everyone we know about Budget Water and how superior your products, prices, and service is! Thank you for giving us the most economical, clean this home has seen in 30 years! We still get excited that we can pour our drinking water straight from the tap! Sincerely, Laurel & Bill Howatt Rutland, MA Dear Laura and Bill, I don't know where to begin. What a wonderful and well thought out e-mail you have written. While we never solicit testimonials from our customers, we are always thankful and greatly appreciative when someone takes the time and makes the effort to let us know how we are doing. I can't remember one that was as elegant and well thought out as yours. It obviously took a great deal of time and effort on your part. Thank you, thank you, thank you! Our entire staff was walking on a cloud yesterday when your comments were forwarded to our e-mail boxes. You made us all feel so proud. It is still making me emotional today as I compose this response to your eloquent remarks. We work so hard to answer our tech support hotline on the first ring; and to always treat each customer like family; and to answer each call as though it was the first call of the day, even when it is at 10 O'clock at night when we are weary. We try to always work hard to remember that each customer is probably doing this for the first time and not only needs our knowledge, but our patient respect and kindness always. From the moment a new employee starts his or her training at Budget Water© we impress on them that we are not kidding when we say "we love our customers." We remind them that it is you who help us feed our families and watch our children grow. We only hire people that we have screened to be two things: Kind and Honest. Those are the sort of people who always do the right thing, even when no one is watching. Then they are trained by the finest water experts in the country to be the very best of the best. And they are the very best. Just when it seems we are weary from the weather, and the economy and all the turmoils of the day to day grind, we get much needed recognition from wonderful people like you for what we do. Words can not express how much we appreciate your words, your patience, your kindness, and your much needed feedback. We care about you. We always will. And whether you speak with Rich (Your original tech), or Sam, or Karns, or Tracy, or Dallas, or Maura, or Dan or any of the numerous other people who are employed to help you for a lifetime of clear, clean water; we hope that you know we mean it from the heart when we say "We love our customers at Budget Water USA!" Laura and Bill, you are the reason we do what we do. You are the reason we love our jobs here. Thank you, thank you, thank you! Humbly, Jerry K., President And the entire staff@ BudgetWater.com© Budget Water USA HARD, STINKY IRON FILLED WATER From: Chad PeatXXXx [mailto:XXXx@ubtanet.com] After 20 years of putting up with hard, stinky, iron colored well water that stained every thing it got on, I got fed up and decided I was going to either fix the problem or move. The area we live in is so remote and beautiful we certainly did not want to move. After spending a considerable amount of time on the internet researching the problem and having our water tested I came across your company. It was so great to find people with the knowledge and expertise to help me solve the problem. In August 2006, after talking with you, I ordered the equipment you recommended and with help from your service people by way of a few phone calls I installed it and it works perfectly. We now have soft, clean, clear water no more buying bottled water and best of all my wife thinks I'm a genius. She just wonders how come it took me so long. William Chad PeatXXXx Duchesne, Ut. Dear Mr. PeatXXXx, Thank you for your wonderful and eloquent e-mail. It raises our spirits here at BudgetWater.com to know we're helping good people do good things with their water. Especially at Christmas time. We hope you and your family enjoy that water for many years to come. If you need anything at all just let us know. Happy holidays to you and yours. Sincerely, The STAFF@ Budget Water USA LESS SALT USAGE From: mXXXxx1x3@coXXXt.net
I just got your email reminding me to change my RO filters. Thanks. This email reminded me that I have not thanked your company for curing my iron water problems. I was a little dubious that my salt consumption would be almost nil. You were right. I have only used 200 lbs in a year. Before installing your iron filter I was using 80 lbs or more a month, and still had iron stains in our clothes and dishwasher. Anyway, thanks for a great product.
Dear Mr. OXXXan, Thank you for such a nice email. You are one of many of our loyal customer base that has been pleasantly surprised with the money they have saved on salt usage not to mention the wear and tear on you, carrying those bulky bags of salt. 4 bags of salt per year compared to the 20 bags you were using is a huge difference. A softener is just so much more efficient when it is being used to do what it is supposed to do, which is soften the water and not trying to remove iron. Please do not hesitate to call and speak with one of our expert techs if we can be of any assistance. We care about you as we do all of our customers and we will always be here to answer your questions and give great advice.
Thank You,
The Staff @
Budget Water USA
800-701-9914 INSTALLATION FEEDBACK-7 DAY TECH SUPPORT Category: Company Name: Rebecca XXXX Telephone:(XXX)9xx-XXX8 Email: zXXXx@yahoo.com Remote Name: 192.XXX.x.xx Date: 09 Jan 2007 Time: 22:04:25 Comments: I just installed the system this weekend with the help of my nephews. Now that I've completed it, it was quite easy, but during the process I had quite a few questions and many concerns. I was very pleased and comforted by the technician with whom I spoke (Karns). He was patient and informative, willing to answer any of my off-beat and unsure questions and guiding me to complete the task. I am very pleased with what the system is doing thus far and look forward to many years of similar quality. Thanks for the helpful technicians and the great price. From: Joxx DeXXXx [mailto:dXXXxx@borderlandnet.net] I just wanted to send a note to say thank you very much for your help in fixing our water. It was terrible water, and tonight is a lot better after much trouble shooting w/ your tech. support folks. The troubles I had were not due to your equipment, but was due to my own mistakes in hooking it up. Thankfully, Jared & Karnes were very helpful & patient with me and I really appreciate it. They guided me every step of the way, encouraging me to call back if it wasn't fixed. Your claims of customer service on your website held true. I would and have recommended budgetwater to anyone else. We took our first nice shower in a long time tonight & we're so excited. Sincerely, Joxx DeXXXx Niagara, WI 54151 Dear Josh, Thank you for letting us know how you are doing. It makes us feel good to make you feel good. We realize that sometimes people have never done this before and may make a mistake during installation and they will really need a friend to call when that happens. Maybe that is why when Budget Water® hires someone; the first thing they look for is kindness. The second is honesty. Because we know if they are kind and honest they will always do the right thing. Then we train them to be the very best Water Techs in the world (And they are without a doubt the very best). Then we make those poor guys help our customers 7 days a week and on Sundays and Holidays. And I have never heard Karns or Jarrod complain about it (Or any of our other people for that matter). So they went the extra mile for you and now you are going the extra mile for us by telling your family and friends that we do exactly what we promise we will do. After looking at your file it seems your water was really bad. Your water had a really low pH, iron, hardness, ARSENIC; and a Total Dissolved Solids level that was far beyond safe drinking water standards as recommended by the EPA safe drinking water standards. It was truly yucky stuff. Many companies would pass on treating it or would misdiagnose it, or charge a great deal of money to fix it. But you followed our advice for treatment and approached the problem correctly. It was really YOU who solved your problem. We hope your family knows how lucky they are that you did your research and found the right solution. Good job sir! We hope you have many years to come of clean and trouble free water. You have more important things to worry about. Should a problem arise just remember we stand ready to help you for the rest of your life. Really! And we will never charge you for that help, courtesy and advice sir. Take care, The President and our Entire Staff@: Budget Water International, Inc.
WE EVEN HELP NON-CUSTOMERS From: Candy FXXX [mailto:sugaXXX@XXXx.net] Dallas, Thanks very much for sending me the parts for my water softner.. We got the right ones this time.. I really appreciate you kindness and all your help that I received from you.. Have a great day I know I will Just knowing that there are good people in the world and that you one of them Sincerely Candice A, XXXXXXx Woman with a water softner that could get no help from the people she bought it from..... From: dk@budgetwater.com Dear Candy, It was certainly our pleasure. We are not just here to make money like many companies. Our first job is to help people and to try and improve the industry nationwide as a whole. We hope you have many more years of good service from your water softener. Please don't hesitate to give us a quick call should any issues arise. And though you did not buy that unit from us we will still give you free tech support anytime you need it. And thank you so much for your positive feedback. Take care, Dallas K. Budget Water International, Inc. ELABORATE WELL WATER SYSTEM From: CXXX, Robert L - Harrisburg, PA [mailto:robert.l.cXXX@usps.gov] Dear Budgetwater, I just had to let you know how pleased I am with the water system purchased through your company. After a minor mix-up with my water softener equipment, all items were received in good condition. As an avid do-it-yourselfer, I felt well qualified to install the system myself. I must say it was a little more of a challenge than I thought it would be. But after reading over the manuals many times and instructions from the web site, it took only one phone call to tech support to answer a few questions. By installing the equipment myself, I must say that I know the system very well. When we first bought this farm house about 9 years ago we knew that it had an iron problem. A local water treatment company came and tested our water and wanted over $5,000.00 to solve the problem. That was 9 years ago! The complete system that I purchased from you costed us less than half of that amount. We installed a Terminox™ Iron filter, Water softener, Chemical injection pump, and a reverse osmosis system at the kitchen sink. The change in our water is nothing less than a miracle. We don't have to buy cases of spring water to drink anymore. My wife doesn't have to take our white clothes to the Laundromat. Our cloths actually smell clean! Our bath towels don't stink after one use. Fixture stains are now history. I now can take a hot shower without that smell. I have told three of my friends about your company, and they are having some of the same problems. I think you will be hearing from them soon. Thanks again for the quality products and service. I will continue to be a loyal customer for any future service or products. Thank you, Robert L CXXX 15xx New BloomXXXx Rd New Bloomfield PA 17XXX Revised: You are more than welcome to use my letter on your testimonial page. Thanks again, Robert L CXXX -----Original Message----- Dear Mr. CXXX, Thank you for such a wonderful and eloquent e-mail. If we remove the contact information for you would it be OK if we add it to our testimonials page? Our staff really enjoyed this e-mail. We care so much and try so hard to make each and every customer happy, it does our hearts good when a customer who doesn't need to takes a few moments from their busy schedule to tell us we are doing a good job. Our President wants us to tell you that he personally appreciates your e-mail as we all do. Just let us know if we can be of further assistance at any time. As you know we are here to serve you 7 days a week. Warm regards, The STAFF@ Budget Water USA VICTIMIZED MAGNET CUSTOMER From: Marianne XXXXXXx [mlinsXXXxx@earthlink.net] I want to thank your company for helping me find the right system for our farm and our well water. Last year we tried another company named Geva Tech. They promised us a 6 month money back guarantee. After less than 3 months I tried to call the company after we had paid them $600. They no longer answered their telephone - they were out of business. I originally saw heir name in a health magazine. I noticed that their name is still in the health magazine - and the company is out of business! Their unit needed refills after one year and now we can't get the refills because they are "gone." Their brochure that came with the unit says it is guaranteed for "5 years." We can't even find them after 3 months! By the way, their "magnetic" unit did not clean our water. Our clothes were still orange, the shower is rust, and the toilet and sink are stained. We had to replace our shower head 3 times. I have also mailed the brochure that we received with the unit for you to see so you can warn others if they find one like it on the internet. For our house, it did not work, and we lost $600. I appreciate all the time your staff spent with us to help us understand what we needed to do to solve our problem. Thank you. Marianne HXXXXXX Indiana Dear Marianne, Glad we could get you squared away. Take care, Jerry K. ACID NEUTRALIZER AND TERMINOX™ From: Mike KilpXXXXXX [mailto:mkilXXXXXX@jwsieg.com] I installed the acid neutralizer (Calcite w/Calcite Plus) and Terminox™ Iron Filter over the weekend. I still have perfect pressure and now have a good pH with no weird colors in my drains!!! Thanks! You're welcome Mike! Glad we could help. TERMINOX™ TESTIMONIAL
Feedback Page: Category: Web site Name: caXXXx j alXXXrt Telephone: XXX-XXX-XXXx Email: albXXXXXX@alltel.net Remote Name: 192.XXX.7.25 Date: 27 Dec 2006 Time: 16:56:38 Comments: we recently purchase a terminox™ system from you all a few weeks back because we have had a history of heavy manganese (3.5) and our prior water system did not do a very good job as our level of manganese increased over the years. Since installing your system our water has been perfect. We inject soda ash to keep the ph to at least 7.5. If this new system keeps doing its thing my wife is going to be extremely happy and consequently I will reap the rewards!! Thank you! Dear Carson, Thank you so much for your feedback. Our staff really appreciates your kind words. Just let us know if we can be of service to you anytime in the future. Take care, Dallas K. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX* LOW pH ISSUES/ TERMINOX™ Dallas K.: I have added Sodium Carbonate to my chem feeder system and the PH is now in the recommended range. The water quality in the home has improved greatly. I commend you on your product knowledge and excellent customer service. Because of good outcomes like this, I do not hesitate to refer people to Budgetwater and remain a loyal customer. Many thanks to you! Jxx Eastwood Glad we could make you happy! Please remember we are here 7 days a week to serve our existing customers; even on Sundays and Holidays. We LOVE our customers at BudgetWater.com! XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX* INSTALLATION of COMPLETE SYSTEM Category: Web site Name: ivan Telephone: 707-XXX-XXXx Email: ivanXXXx@sbcglobal.net Remote Name: 192.XXX.9.24 Date: 14 Sep 2006 Time: 08:18:21 Comments: We have had your water treatment system for about three years, it does a grate job for the three of us. We have NOT had any! problems at all with this system. If your are looking to buy a system this is a good one at a good price, i installed it myself. Dear Ivan, We are glad you were able to save a few bucks by installing yourself using our state of the art private installation website, and 7 day expert technical support staff to walk you through any questions or issues you may have had along the way! ENJOY! The STAFF@ BudgetWater.com XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX* LOW pH, IRON and other issues, install for Limited Space Hi - I just feel the need to write in and relate my experience as a BudgetWater.Com customer. Right off I must say that I am completely satisfied. The well water in this house has been an issue for my family since we first moved in here. The main problems are low PH and high Iron. We were constantly battling the iron as it was staining our clothes, appliances, sinks, toilets, and bathtubs - everything it touched. I had checked with a couple local companies to see about having some water treatment solutions installed. Without naming names or saying anything too detrimental I didn't feel comfortable handing my money over to them. They were rather pushy (I can't stand that) and I got the impression that they were trying to sell me stuff I didn't need. Their prices were of course outrageous. I found BudgetWater.Com and began talking to them. I sent in a water sample for their free water testing. I spoke with a tech asking for recommendations. He was very courteous, helpful, and seemed knowledgeable. He was not pushy and I did not get the impression that he was trying to sell me anything I didn't need. He was very willing to spend the time with me as I asked questions over the phone. Their prices were much more reasonable. I placed the order and was very surprised when in less than a week I received my order. I installed everything that weekend. Installation was very straightforward. (I must add that while not a plumber I am a do-it-yourself kind of guy and have done quite a bit of plumbing in my homes over the years.) Everything seems to be of high quality materials and manufacturing. End result: Very clean & clear water that smells, tastes, and feels the way it should. Thanks BudgetWater! I'm including a photo of my setup. From left to right: Pressure tank, solution tank and chem feed pump, water softener, Terminox™ iron filter, acid neutralizer, and brine tank for water softener. Not pictured: reverse osmosis drinking water filter.Thanks - I was able to pack it all into a somewhat tight area and still have it pretty accessible for my big butt to get in there and refill stuff. I'm happy with the way it worked out. Thanks for all the help - these days I don't often see good customer service so I think it's important to recognize it when I do. Have a good one, -Phil Spotsylvania, VA Dear Phil, We appreciate your kind words. Thank you for that. And considering the big butt thing your install is even more impressive! Have a great week sir. Thanks for the pic. You did a great job there. It looks pretty cool. You can be certain it will make it to the website. Thank you, Jay K. Budget Water® 800-701-9914
TERMINOX™-Iron, Sulfur, Silt Feedback Form Response Category: Company Name: Ron BXXXxx Telephone: (360)XXX-XXXx Email: rfXXXxx@msn.com Remote Name: 65.xx.154.153 Date: 20 Jul 2007 Time: 20:39:50 Comments: Just wanted to let you know about the Terminox™ 10 I installed a couple of weeks ago. You told me I'd have clear, clean smelling water with no silt. What I got was clear, clean smelling water with no silt. Wife is completely satisfied which makes me happy. It took me about 2 hours to plumb it in and about 2-1/2 hours for the initial back flush. I've given your name to a couple of friends of mine. Thanks for everything!! Thanks for the feedback Ron. If the wife's not happy you are not happy. If you are not happy, we are not happy. ENJOY! XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX* IRON BACTERIA, IRON and pH, Late night Tech support Assistance Chemical Feeder and Terminox™ Feedback Form Response: Category: Company Name: Mike MoreXXXx Telephone: 612-XXX-XXXx Email: MoreXXXx@aol.com Date: 3/6/2006 Time: 3:06:46 AM Remote Name: 192.XXX.9.24 Comments: I just wanted to let you folks know how thrilled I am with my new iron filter/chem feeder setup. The numbers tell the tale. I've gone from 3.5ppm of iron to <0.1ppm, my water ph has risen from 7 to 7.8, and all of the iron bacteria which grew in my toilet tanks is gone, and so is the mineral smell that my water had before. I had to have my water softener head cleaned out, since it was plugged up with iron, but it works great now too. I easily saved over $1000 by doing it myself. You offer a tremendous product and the service is top notch. I was able to get in touch with a technician late on a Saturday night to answer a question. Thank you again. Michael MoreXXXx Northfield, MN Dear Michael, Just doing our job sir. Glad we could get you squared away. If you ever need anything at all just give us a call. We are with you for the rest of your life! We LOVE our customers at BudgetWater.com! XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX* TECH SUPPORT RECORD RE: J. CrawfXXX: Customer ordered wrong chem feeder John CrawXXXx Customer called and stated he was incorrect on his order he needs a 220v pump instead of 110v. We are swapping out. No charge. Customer called stating he loves his new filtration system and the service he received from Budget Water. He says if we ever need a testimonial he will be glad to tell the world how great his water is and the service was. John CrawXXXx From: Lyxx_XXX@XXXXXXXXXx.com [mailto:Lyxx_XXX@XXXXXXxx.com] Just wanted to provide some feedback from the purchase and installation of the Terminox™ filter we recently purchased from Budget Water. The instructions, installation, and start-up of the filter has been flawless. All the issues we were having for such a long time are gone. Any skepticism I had, about the filter, the purchase process, and the ability to finally have great water, is erased.You people are straight-shooters with your knowledge, experience and advice. I have had many local water "experts" provide advice and quotes to fix this problem, all of them many times over your solution that is working. Some of these are national brand vendors who obviously didn't know what they were talking about, or simply wanted to sell equipment that wouldn't have done the job your filter is doing.One of our neighbors invested well over 8 times what we have spent, and their water is still not as good as ours is now. I will be providing them with your contact information. Dear Lynn, We are glad to hear you are finally getting some clean water in your home. We also really appreciate your honest and well written feedback. A lot of people just can't believe how we do the things we do. Comments like yours might help them understand they can get a truly premium value solution for a fraction of what in home sales companies charge and that our solutions are usually far superior. We would love to add your comments to our feedback page so others may benefit from your comments. We will "x" out any personal information to protect your privacy. If you need anything at all remember we are at your service 7 days a week for a lifetime. If for any reason you do not want us to use your feedback just let us know. Thank you so much for your kind words. Warm regards, Dallas K. And the STAFF@: Budget Water International, Inc. Dallas: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Category: Company
-----Original Message----- From: MICHAEL XXXS [mailto:MXXXxx@PEOPLEPC.COM
Sent: Friday, May 30, 2008 6:52 PM To: budgetwater@budgetwater.com Subject: Water systemã Dear Budget Water, First and foremost I wish to personally thank you for the employees you have on staff. Every time I had contact with your company I was given top service and every one of your employees treated me with respect and professionalism. I recently installed an elaborate system in my future retirement home in Louisiana. I live in Maryland now but went down to install this system. There was nothing good I could say about my water.. It had a PH level of 4.2 It was loaded with iron, It was over 45 on the hardness. After sending you my water and receiving a call from you on how I could fix my water problem I ordered all of the equipment. It consisted of two neutralizing tanks an Iron filter, a water softener and an osmosis system. They had everything shipped to my home in Louisiana and it was waiting for me. When I first looked over all the equipment I was overwhelmed at the amount of work needed to fix my water.. So with the help of your tech (Karns) and a few dozen phone calls the system was installed and every question and concern was answered by Karns. He gave me a number where I could talk directly with him, You just don't find companies that give you that kind of service, I would recommend your company to anyone and I also plan on putting in another home in Louisiana and will use your service again without any reservations. By the way the water is now unbelievable, and the change was immediate, thank you and thank Karns for me, also think about giving him a raise he sure earned it. Thanks again................. Michael XXXs XXXXXXx, Maryland Dear Michael, We really appreciate your feedback. Especially from someone who had so many different serious water issues at the same time. Most people do not believe we can fix such water and most don't think they can do it themselves; and at a very reasonable cost. We are very proud of the way you stuck with it and followed our instructions for a great result. A lot of retired persons don't realize they can do this if they are just reasonably handy and can follow our basic instructions. If you don't mind we would love your letter to our Testimonials page. Of course we can always recommend installers for just about anyone anywhere in the country, but it certainly saves money when people realize they can do it themselves if they have a little patience and take guidance from our professional staff. Karns is our best man and while he is the Supervisor of all techs and sales personnel, it says a lot about him when he takes on the tough installs himself and does not delegate those tasks to others as he most certainly has the authority to do. We are so very lucky to have him. He is the very best of the best. There is not a better all around water man in the USA. In all fairness that is the way this company hires people. We start at kindness, honesty and fairness and the rest works itself out once our elite trainers teach them to be the very best techs in the world today. Our entire staff is at your disposal for the rest of your life and there is never a charge for our professional assistance and advice. Please don't hesitate to give us a quick call should you need anything at all. And as far as the raise in pay you recommended for Karns goes; that is unlikely to happen. We give him $20 per week whether he needs it or not... Warm regards, The President and the entire Staff@ Budget Water International, Inc. ANOTHER HAPPY CUSTOMER
From: Jxxxe Bxxxxx
Sent: Saturday, January 24, 2009 9:51 AM
Subject: Another Happy Customer
Dear Budget Water (Karns, Sam and Jared) Well I've had the system I bought from you guys installed and operating now for about two weeks and I can say that I'm very satisfied with the solution you designed for me. Recall that I was operating on well water that was moderately hard (5.3 grains) and very high in Iron, manganese and turbidity (sediment) and some sulphur. I had been using a whole house cartridge system to filter out the sediment and supposedly the iron and manganese, which I suppose it did to a certain extent. However I still got stains on my porcelain fixtures and my clothes still had the dinghy stains common to iron and manganese and it did nothing to cure the hardness which left spots and white deposits on everything and prevented proper cleaning. My new system included a 10 x 54 Terminox™ ISM filter which amazingly also operates as a sediment filter much like the sand filter I have on my above ground pool. The water is so clear of iron and manganese that I can use bleach on my whites now! My t-shirts and "other" whites no longer look like they've been through the Battle for Okinawa. I know, too much information. Also, no sulphur smell. I also installed a 30K water softener which has resulted in nicely soft water with no spotting or calcium deposits on my sink or bath fixtures. My skin and hair notice the difference. I bought a Reverse Osmosis filter which I use for drinking water. So for less than $1800 I got an ISM filter, water softener and RO filter and water that is as clean and soft to use and drink as the best city water you can find. I might mention that I was quoted almost $5000 for a similar system (ISM, softener and RO) from the local water treatment specialists and $3000 from two companies that said I only needed a softener and that it would filter iron as well. If you're handy and have the time it's doable for "Harry Homeowner". I also appreciated the very kind and patient help you gave on the 3 or 4 or 5 calls I made to make sure everything was as it should be. You guys are real pros. Thanks again. JeXXX eBXXXxx PXXXXXXe, Va  Dear Jesse, Thank you for your email. We are glad to hear you got the quality of water that you wanted and you did it the right way for less money than some of those other companies wanted to do it the wrong way. Please also remember you have lifetime technical support so do not hesitate to contact us at anytime in the future.
Thank you,
The Staff @ BudgetWater.com
Clear Water From: Rixxx Sxxx
To: Budget Water Sent: Friday, January 30, 2009 1:16 PM Subject: RE: BudgetWater.com//Re: Tracking Number Tracy: Thanks to you and Kearns and the entire crew at Budget we now have clear water and a reliable simple system. There were problems along the way but I must say you guys were patient and helpful and walked me thru the solutions. Your explanations were clear even for someone with no plumbing experience. I would also add that I have tested my water and it is now hard to tell it from "bottled" water. Rick PS If anything goes wrong and anything that is mechanical can, I know you will take care of it. The reason I wanted to write to you guys is that people seem to be in touch often with problems, but rarely when things go right! Thanks again. Thank You ----- Original Message ----- From: Denise HXXX
To: budgetwater@budgetwater.com Sent: Tuesday, March 10, 2009 7:02 PM
Subject: Thank You
Just a quick note to say thank you to the entire staff at BudgetWater. I installed my system last weekend which included a softener, external carbon filter and an RO system. Due to the location I chose, I had to run over a hundred feet of PVC and drill through my ceiling and my floor. I was a little dubious about doing it myself but, thanks to the three (or four) different technicians I spoke to on two different days and my apparently magical abilities to glue two pieces of PVC together without it leaking, I now have a softener system that was long overdue to be installed. I have changed every spigot in my house, toilet plumbing twice, two refrigerators, two hot water heaters, two dishwashers, and gone through a multitude of coffee pots and irons in only 14 years. Why did I wait so long----I've never been accused of being overly bright. Anyway, I had a Culligan representative at my house on two different occasions and visited him at his store. I even signed a contract with him for installation. That night my wife came across your web site. As she always tells me "a happy wife is a happy husband" so by taking her advice (which I will never hear the end of) I cancelled the Culligan contract and purchased your system that night. After installation I saved over $900.00. Every person I spoke to on the phone was friendly, knowledgeable, patient, and intelligent. All attributes necessary to get me to understand almost anything. It is hard to believe that a company such as yours exists in today's world. I have already recommended you to three other people. Keep up the good work. Thank you again for all your assistance. Dale and Denise RE: Letter from the President Dear Dale and Denise, Take care, ----- Original Message ----- From: John MXXXalxx To: budgetwater@budgetwater.com Sent: Monday, August 24, 2009 2:09 PM Subject: Testimonial I wanted to write you about the instant success that your manganese filter had with our egg odor and brown build-up. First and most importantly, my family has stopped complaining and are off of my back. Second I no longer had to spend $100 twice a year to have the plumber come and shock our well system with chlorine. Your solution had provided me instant gratification and less than a 3 year payback! Thank You. PS: I was in Vermont visiting relatives last week and noticed that they too had a real problem with rotten egg smelling water. They didn't know what to do and thought it was just a situation that they were going to have to live with. I felt so "in-the-know" to recommend your system, and am sure that they will have one order soon, if not already. You'll know it when you see a Vergennes, VT order (or orders if all their neighbors have the same problem). Thanks again and again. JM, Princeton, NJ. Dear JM,
Thank you for such a nice email and we are glad that we could help. It is always nice to hear that you have helped some one achieve the quality of water they were looking for and keep in mind that you have free lifetime professional 1 on 1 technical support 7 days a week if the need should ever arise.
Thank you,
The Staff at BudgetWater.com
From: John SXXXtzer
To: budgetwater@budgetwater.com
Sent: Wednesday, August 26, 2009 9:38 PM
Subject: love my filter system
Just wanted to send you a note to add to your testimonials. A year and a half ago my wife and I bought a small motel in northeast Washington state. It's on a well and the previous owners used untreated water for 14+ years. The toilets, showers & sinks were rust stained and covered in hard water crust. The washers and water heaters were ruined and the white towels and sheets were rust colored. We first called out the local well company for a filter system bid. They wanted over twenty thousand dollars to install a system. Waaay beyond our budget!! After countless hours on the internet leaving messages with companies who never returned our call, or who saw dollar signs as soon as I mentioned "motel", I finally stumbled upon you folks. The phone was answered immediately by a knowledgeable, honest tech (Dallas) who evaluated our needs and set us up with a filter/softener system for under three thousand dollars delivered!! Here we are a year and a half later with a filter system that has performed flawlessly! We have crystal clear, soft water. Our sheets and towels are bright white & soft. Our detergent usage has been cut in half. No soap scum/scale in the showers, no rust stains in the toilets & sinks. It's awesome to have our customers comment on the "nice soft water"! Thank you Budget Water (and Dallas)!! John & Michelle SXXXtzer, WXXXXXXx Motel, Fruitland, WA
Compliments ---- Original Message ----- From: Gina CXXXXXXn To: tracy@budgetwater.com Sent: Monday, October 12, 2009 3:09 PM Subject: Compliments Hi Tracy! I wanted to tell you, "THANK YOU" for a wonderful product. I have to be honest, I did not think the filtration system would work. The stains from thewater on our tub, toilet and sinks were AWFUL. I just could not imagine that anyone could offer a product to remove so much iron. But, YOU DID! Thanks for an outstanding product andexcellentcustomer service! You guys are great! Gina Hi Gina, You are more than welcome! That's why we are here at BudgetWater.com, to be able to help just when you think that its hopeless there's BudgetWater! Thank you for the wonderful and kind email. Glad we could make you happy! Please remember we offer professional one on one expert technical support 7 days a week to serve our customers; even on Sundays and Holidays. We hope you and your family enjoy that water for many years to come. If you need anything at all just let us know. We truly LOVE our customers at BudgetWater.com! Thank you for your patience, Tracy Iron When we moved into our home, our water was unusable and disgusting, due to Well Water ----- Original Message ----- The Best
From: MATTHEW NxxDUxCx [mailto:DUxxANDSxxS@MSN.COM] March 21, 2010
To all at Budget Water, In November of last year I purchased a new home, I was so looking forwarded to a new home and no more putting up with a poorly managed community well. For 10 years I put up with Iron. Well the new house was just as bad if not worse. So started the search. The Web, fair's (holey cow you're terminology of snake oil salesmen, ON THE HEAD.) phone book ect. All wanting to sell me thousand's of dollars of equipment, with no water test. Then I found you're company on the web and that's the first question you asked. So I did what you asked and went back on the search armed with an independent test. Still the same outcome I needed thousand's of dollars of equipment. I came back to you're company and you suggested that you're Terminox™ 10 was all I needed, and only Hundred's of dollars. As humans are I was a bit skeptical, but though what the heck I'm only out a few hundred dollars. Today I have the best water in all fixtures I have EVER tasted. THANK-YOU so much to all of you're crew. I will scream from the roof top's BUDGET WATER . COM
Matthew M. Nxxduxcx
Dear Matthew,
Thank you for your email. It is so nice to hear back from our satisfied customers and we will certainly pass this on to our staff. There is rarely a need to spend thousands of dollars to get high quality water as you have learned and thankfully you learned it the easy way without investing all that money most of those other companies want to charge. Not only can we fix your water for up to 70% less or more but we also do it right every time. Please keep in mind that as a Budget Water customer, that if ever do have any question you have professional one on one technical support seven days a week for as long as you have the equipment. That is what we promise you.
Thank you,
Karns
Amazing From: Kory PlXXXe [mailto:kory_pXXXxe@yahoo.com] I wanted to let you know how impressed I am with your company. I have been using a very expensive water softener for the past 14 years for Iron problems on my well because that is what I was told I needed. It started to act up last week and was about to go get a new one when I came across your website (I also checked the Better Business Rating and saw you were an A+ company). I tested my water than got online with your tech Andy, he quickly informed me I needed a Chlorine Injector & Soda Ash for my PH to get rid of the very bad Iron Bacteria and a Terminox™ (and not the biggect most expensive one) to remove the Iron and that he guessed I did not even need a water softener (he was right on me not needing a softener) the hardness was only at 2. I put in my order and actually recieved the equipment before the money was even taken out of my account (now that is fast shipping). It has now been two days aftter I installed everything myself (very easy) with the videos given. My water is crystal clear, no longer smells like rotten eggs, tastes better than the bottled water we have been using forever and amazingly has started cleaning the toilet tanks of red slime already that even Chlorine tablets seemed to have no effect on. So all in all, your product is amazing, your service and shipping unmatched to anything I have seen and I will highly recommmend BudgetWater to everyone I know. Thanks for the Clean Water! Sincerely, Kory PlXXXe Dear Kory, Thank you for such a kind email and we are so glad that we could help you solve your water issues. It is shame that there are still companies out there using water softeners for iron removal even when the water is not hard and causing you to add sodium to your water for no reason. Now you have the proper system for your situation and we would expect you to have many years of high quality water. If in the future you ever do have any questions or concerns we have professional one on one expert technical support, seven days a week for the lifetime of your equipment. There is never a fee for helping our customers. Thank you, Karns Thank You From: Justin LXXXXXXx [mailto:jslXXXXXXx@hotmail.com] I just wanted to write to say thank you sooo much. I had a local water company come and test my water and give me a quote for the necessary "repairs" to my water well system, and the quote was anything but pretty. I did take their advice on the equipment needed plus added some equipment that I wanted but couldn't afford, but thanks to budget water I bought the softner, the terminox™ (the recommended fix by the water treatment company) plus bought a chem feed, and a R.O. system for about half of what they wanted to charge me. I was amazed and thought it was to good to be true. I have since installed all of the components with the help of your wonderful tech RICH and I am sooooo happy. It feels like I have a new house. Thank you so much for all of your help Rich and thank you budgetwater.com for making it possible for a middle class family to afford to purchase the necessary equipment to have safe clean water. You have a customer for life. Dear Justin, Thank you for the e-mail. We truly care about all of our customers and your kind reply is the driving force behind what we do. Everyone deserves clean water at an honest price. We did not try to sell you anything you did not need and got you in the most maintenance free system available. You really should be thanking yourself. You took the time to get us the information we needed to make a proper recommendation, we could not have done it without you. Our jobs are not complete until the equipment is installed and you are happy. Remember, the friendly expert advice we have provided you so far through this process will always be there for you 7 days a week for the life of the equipment. Thank You, Aaron C Iron Remover From: coin To:budgetwater@budgetwater.com
Sent: Tuesday, June 01, 2010 9:48 AM Subject: Iron remover Dear Sirs, It's been 2 or more years I believe, since I purchased and installed your iron remover system. I must admit, I'm impressed with your equipment. I've had no problems with the system and it seems to be solid in it's function, as well as, well built in it's physical nature. I was worried about how it would operate in Michigan winters. I have the system with my water pump located in my garage and insulated in it own little house. The chorine pump and iron remover have operated in the coldest weather without problem. It's lived up to your promises and has eliminated my iron problem. I was worried about replacing the potash, when I ran out, but I see your keeping tabs on my useage. Our useage is low at the time and I don't need any yet, however it is nice to know you are there, when I do need it. Thanks again, for a wonderful product. Yours truely, Mike PXXX Sr. Dear Mike, Thank you for a wonderful email and your kind comments. We thank you Sir, you are the one who spent a few minutes gathering the information needed to get you the perfect system for your specific application and we will not be surprised at all if we get another email in 25 years telling us the system is still working great in those cold winters you have and weather you have this system for 25 years or 100 years we will be here to assist you and to remind you that it is time to replenish your soda ash. We offer you quality products that are made to last you for many years at budget prices. We do have to say that we hope you are using soda ash and not pot ash, they are two different things. Soda ash is sodium carbonate and pot ash is sodium bicarbonate and you do not want to use pot ash. Thank you, Karns Successful Installation -----Original Message----- Hi Rich, You will recall that you recently assisted me with the selection and installation of a chemical feeder unit and a Terminox™ water filter. I was able to get the system installed nicely and smoothly thanks largely to the excellent installation videos and written installation instructions at you website. The system is working great and has completely solved our water issue. I want to thank you for your good equipment recommendations and quality service. I will keep your company at the top of my supplier list in the future. Best regards, Mark Nova Scotia Dear Mark, -----Original Message ----- All the best to you, John & Doris -----Original Message ----- The customer support at Budget Water is amazing! From deciding what system is needed to front door delivery to installation videos to live customer support your company is the best. Thankyou for keeping me under budget, advising me on an excellent system and a thankyou to Rich for his help. Sincerely, John H. -----Original Message ----- Budget Water was there to help us when we need. I called them and asked if they would be able to help our humane society and within seconds they were willig to help out. After searching and not being able to find what we wanted; they were able to offer us something of equal need. We are thankful budget water and staff for their quick response and love of animals that made them want to help us. Thank you from the bottom of all our paws here! The Humane Society of Delaware County. -----Original Message ----- -----Original Message ----- It has been since October 2009 whenI installed my Budget Water water softener and I could not be happier. Your installation videos were great and completing the task made me feel like a genius. Everything is working stable. -----Original Message ----- I have purchased several of your Thermonox iron filtration systems this year. I have to give it to your technical support guy Rich. He really knows the water treatment process and he always goes the extra mile to make me and my customers happy. Rich has very good people skills and can take control of any situation I have brought before him. He is differently an asset to your company and is the reason I'm looking forward to doing more business with you in the future! -----Original Message ----- It's been 1 year since I've received and installed a softener and RO system and thought I would send this in. I am a research junkie and this is by far the best quality system for the most affordable price. -----Original Message ----- -----Original Message ----- Dear Folks, -----Original Message ----- The customer support at Budget Water is amazing! From deciding what system is needed to front door delivery to installation videos to live customer support your company is the best. Thankyou for keeping me under budget, advising me on an excellent system and a thankyou to Rich for his help. Sincerely, John H. Budget Water was there to help us when we need. I called them and asked if they would be able to help our humane society and within seconds they were willig to help out. After searching and not being able to find what we wanted; they were able to offer us something of equal need. We are thankful budget water and staff for their quick response and love of animals that made them want to help us. Thank you from the bottom of all our paws here! The Humane Society of Delaware County. -----Original Message ----- Dear Budget Water, -----Original Message ----- -----Original Message ----- It has been since October 2009 whenI installed my Budget Water water softener and I could not be happier. Your installation videos were great and completing the task made me feel like a genius. Everything is working stable. I have purchased several of your Thermonox iron filtration systems this year. I have to give it to your technical support guy Rich. He really knows the water treatment process and he always goes the extra mile to make me and my customers happy. Rich has very good people skills and can take control of any situation I have brought before him. He is differently an asset to your company and is the reason I'm looking forward to doing more business with you in the future! -----Original Message ----- It's been 1 year since I've received and installed a softener and RO system and thought I would send this in. I am a research junkie and this is by far the best quality system for the most affordable price.
Dear Bill and Julie,
Thank you for your kind email. It was such a joy for all of us here at BudgetWater.com to help you solve your water problems. You supplied us with the simple information that enables us to make a proper recommendation that we are sure would work for you and your family. It is always such a great feeling to hear back from our customers. Great job on the installation and Congratulations on your new home. We Truly Love and Care about all of our customers, you can always count on the BudgetWater Team to be there for you 7 days a week.
Thank You,
The Staff @ BudgetWater.com
Best service ever!!! Sent: Tuesday, June 01, 2010 9:48 AM Subject: Iron remover Dear Sirs, It's been 2 or more years I believe, since I purchased and installed your iron remover system. I must admit, I'm impressed with your equipment. I've had no problems with the system and it seems to be solid in it's function, as well as, well built in it's physical nature. I was worried about how it would operate in Michigan winters. I have the system with my water pump located in my garage and insulated in it own little house. The chorine pump and iron remover have operated in the coldest weather without problem. It's lived up to your promises and has eliminated my iron problem. I was worried about replacing the potash, when I ran out, but I see your keeping tabs on my useage. Our useage is low at the time and I don't need any yet, however it is nice to know you are there, when I do need it. Thanks again, for a wonderful product. Yours truely, Mike PXXX Sr. Dear Mike, Thank you for a wonderful email and your kind comments. We thank you Sir, you are the one who spent a few minutes gathering the information needed to get you the perfect system for your specific application and we will not be surprised at all if we get another email in 25 years telling us the system is still working great in those cold winters you have and weather you have this system for 25 years or 100 years we will be here to assist you and to remind you that it is time to replenish your soda ash. We offer you quality products that are made to last you for many years at budget prices. We do have to say that we hope you are using soda ash and not pot ash, they are two different things. Soda ash is sodium carbonate and pot ash is sodium bicarbonate and you do not want to use pot ash. Thank you, Karns Support The customer support at Budget Water is amazing! From deciding what system is needed to front door delivery to installation videos to live customer support your company is the best. Thankyou for keeping me under budget, advising me on an excellent system and a thankyou to Rich for his help. Sincerely, John H. Dear John,
Thank you for your email. We all at BudgetWater.com thrive on customer satisfaction. We all really enjoy helping you in anyway even if it is on a Sunday or Holiday. You can always count on the BudgetWater.com Team to be there every step of the way. We all Love and Care about you and all of our customers. Great job on the installation.
Thank You,
The Staff @ BudgetWater.com
Happy Happy -----Original Message ----- From: Christopher AXXXDate: Wednesday, December 01, 2010 10:42 PM Subject: Happy Happy
It has been since October 2009 whenI installed my Budget Water water softener and I could not be happier. Your installation videos were great and completing the task made me feel like a genius. Everything is working stable. Dear Christopher,
Thank you for a very nice email. You are a genius, you took the time to get the best price for quality equipment and followed the instruction for the easiest ways to put it in and you provided your family with nice soft water. Way to go!!! Please always keep in mind we are here for you for the life of the equipment if you ever have any questions or concerns.
Thank You,
The Staff at BudgetWater.com
-----Original Message ----- From: Darrel WXXXXXXDate: Wed, Dec 1, 2010 at 10:41 PM Subject: Thanks Rich
I have purchased several of your Thermonox iron filtration systems this year. I have to give it to your technical support guy Rich. He really knows the water treatment process and he always goes the extra mile to make me and my customers happy. Rich has very good people skills and can take control of any situation I have brought before him. He is differently an asset to your company and is the reason I'm looking forward to doing more business with you in the future! Dear Darrel,
Thank you for a very nice email. We already know what a great asset Rich is to our company but it is still always nice to hear. He truly cares about each and everyone of our customers and is always giving 110% to make certain they are completely satisfied and is always willing to give great free advice and share his vast knowledge of water treatment as are all of our water treatment experts. You can not go wrong with Budget Water on your side.
Thank You,
The Staff @ BudgetWater.com
Testimonial -----Original Message ----- From: zoomzoomjeff [mailto:XXXXXXXXX@mchsi.com]Date: Monday, January 03, 2011 10:07 PM Subject:Testimonial
It's been 1 year since I've received and installed a softener and RO system and thought I would send this in. I am a research junkie and this is by far the best quality system for the most affordable price. Dear Jeff,
Thank you for the very nice email. We never get tired of hearing that we helped someone solve their water issue and saved them some money at the same time. We here at Budget Water just try to give the consumer the information they need to make an educated decision. We will be here for you for the life of the equipment if you ever need us or just have question we will be glad to assist you.
Thank You,
The Staff @ BudgetWater.com
Hello,
Hello, Thank you for such a nice email. We are glad we could help and we are not surprised to hear the good review on Sam. As with all our technician Sam always puts the customer first and is always trying to help someone. Please do not hesitate to call any one of our friendly, expert technician 7 days a week for the life of the equipment with any questions or concerns you may have in the future even if it is during a major sporting event.
Thank You,
The Staff @ BudgetWater.com
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WARNING: When it comes to treatment equipment you should NEVER do business with ANY company who does not have the same certifications as we do. It is just plain crazy. There are so many "Fly by night" companies out there that it should be the very FIRST rule in your decision making process. It is your first, and sometimes ONLY, line of defense. Just look at our home page to see our many appropriate certifications. You will find them all in the top third of the page.
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