A REAL MONEY BACK GUARANTEE
We at BudgetWater.com® strive for 100% customer satisfaction. If the equipment fails to function properly we will refund 100% of the cost of the equipment for up to 90 days from the date of purchase, as long as you have followed our installation instructions properly. All that we ask in return is that you give us a reasonable opportunity to repair or replace the equipment first. Should we fail to properly repair the equipment; or fail to replace any faulty equipment with properly working and functioning equipment, you are entitled to a full refund of the price you paid for the equipment, customer is responsible for all shipping cost no exceptions. We are not responsible for equipment that is improperly sized or applied. Always check with one of our experts before installing if there is anything at all you don't understand.
Every piece of equipment is inspected at our shipping dock door. UPS carries one of the best delivery guarantees in the industry. If they break it; they replace it. We mirror that guarantee. If it is not right WE or UPS will make it right. This 100% guarantee is in addition to the "blanket" 10 year Manufacturer's parts warranty on all water softener and well water filter tanks we carry, and also includes a 5 year parts warranty on all full house unit electronic control valves, including all water softeners and backwashing filters, such as Terminox® Iron Filters; Our 1 year warranty on chemical feed pumps and all drinking water units (not including replacement filters of course); And our assurance that your happiness is what we strive for! SPECIAL ORDERS: We don't offer returns on special orders and special alterations. This would include things such as special order drain holes in the bottoms of backwashing tanks or softeners. Once they are altered we can't give refunds as our component manufacturers will not take them back. But we would still repair or replace any defective special order items . Your satisfaction is what we strive for.
All guarantees are subject to a customer following the expert professional advice of Budget Water®. Purchasing equipment on the conflicting advice of a third party or anyone other than a Budget Water® expert technician, voids all warranties and guarantees. All products are sold "as is" in those situations where our advice is not followed in its entirety. Returns or refunds are at the sole discretion of Budget Water®. No refunds will be made on equipment after 10 days from the date of purchase that has had water run through the device. Due to the variable nature of commercial applications, no commercial application or equipment falls under the money back guarantee guidelines unless guaranteed in writing by a Budget Water® expert technician PRIOR to the purchase. All manufacturer's warranties remain in place at all times, and fall under manufacturer's specific warranties and guidelines. No refund is made on any application where we determine the customer has damaged the equipment either directly or indirectly.
We also offer lifetime support privileges to our customers for the lifetime of the equipment purchased while in the possession of the original purchaser. That is why our customers virtually never need a service call! This support is available 7 days a week (Including Sundays and holidays). The only day we are normally unavailable for support is Christmas day. If you are a customer and you ever call and can't speak with a technician, the operator will give you a tech's direct cell phone number to call! Please keep in mind when dealing with our industry leading technicians that it is helpful if you are reasonable and cooperative. Abusive or uncooperative behavior to our techs may result in limited tech support privileges. If you have a bad experience with our tech support division please direct you feedback to Jerry@budgetwater.com
You are responsible for your water quality and testing. We are in no way responsible for improper applications. If we get correct information from you, the equipment is guaranteed to function properly, or we will replace or repair it at no cost.
Budget Water® strives to be one of the Premier Water Treatment Equipment Companies on the Internet, and in the world because we have high quality equipment at low prices. We are members in good standing with the Water Quality Association® and make all equipment and applications to "Industry Standards". We have highly trained experts and have access to our component manufacturer's technicians and other industry technicians including The Water Quality Association®, General Electric Osmonics® and Autotrol™, The Fleck Corporation® and many other leading component makers in the country and the world. And mostly because we love our customers and they know it. The support and cooperation of our customers is why it works. In order to save hundreds, and often THOUSANDS of dollars for our customers, they must be reasonable, cooperative and realistic. We keep our customers happy. Period!
Due to the fact that in our experience tenants are not as diligent in properly maintaining equipment, as a homeowner would be, we cannot guarantee or under any circumstance give a refund for any equipment applied to a rental home (even if the rental home has been purchased by the renter).
Please note: Some assembly is required on most purchases. We normally send a confirmation of your order within 24 hours on normal business days. Usually there will also be an e-mail sent the day after the order is shipped with a tracking number to let you know exactly when your order will arrive. Also in that e-mail you will find a link to our private installation website. You should contact our tech support staff before beginning installation for instructions if you do not receive an e-mail to our private installation website. The instructions given will be quite simple but very necessary. We do not accept returns on business orders or on ANY whole house reverse osmosis systems. All warranties will be limited to the manufacturers component warranties on these items. Any authorized return or replacement parts must have a RETURN NUMBER that will be provided by the factory. Items returned without this return number will not be accepted. While we try our best to help you find a local plumber if needed, Budget Water® is not responsible in ANY way for installation. Please keep in mind that our support technicians reserve the right to refuse tech support privileges to uncooperative or abusive individuals. Though it is a rare occurrence please report any bad experiences with our tech support division to Jerry@budgetwater.com.We want to hear your feedback. We really will listen! We LOVE our customers here at Budget Water International, INC.
The parties agree that any dispute, controversy or claim arising under or in connection with this agreement or its performance by either party shall be decided exclusively by and in the state or federal courts sitting in the County of Allegheny, Commonwealth of Pennsylvania. For such purpose, each party hereby submits to the personal jurisdiction of the state and federal courts sitting in the Commonwealth of Pennsylvania, and agrees that service of process may be completed and shall be effective and binding upon the party served if mailed by certified mail, return receipt requested, postage prepaid and properly addressed to the party as set forth elsewhere in this agreement. Each party waives any objection to the personal jurisdiction of such courts and agrees that it shall be barred from asserting any such objection, as long as any process is served in accordance with the foregoing. In the event that a party refuses to accept delivery of such process, then process may be served upon the Secretary of the Commonwealth of Pennsylvania in the same fashion, whereupon such service shall be deemed to have been made upon the refusing party as fully as if process had been accepted. Each party hereby agrees to and does hereby waive any right to assert or move for transfer of venue to any court outside the Commonwealth of Pennsylvania, based upon the doctrine of forum non conveniens or otherwise. Each party further acknowledges and agrees that this paragraph has been negotiated at arms' length with the assistance of counsel and the legal effect fully explained, and that it is a knowing and voluntary agreement.
Budget Water®, budgetwater.com® and Terminox® are all Registered Trademarks of Budget Water International INC. No use of these trademarks are permitted in ANY fashion without WRITTEN permission from the Legal department of Budget Water International INC. All unauthorized uses will be charged at a minimum, but not limited to, of $10,000 US Currency for EACH use.
BBB Customer Program
We are voluntary members of the BBB arbitration program. In the rare instance there is a customer dispute they have agreed to act as a mediator to find a fair resolution for all parties. In virtually all cases we would honor the BBB's decision. So far this has never happened.
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