Frequently Asked Questions on Home Water Filtration Systems:
What is considered hard water? How many grains per gallon or whatever?
Article: Hardness Chart
Article: Salmonella in Water
(New!)
FAQ'S:
(frequently asked questions)
The following is a preview list of the questions and
answers that follow:
1.
How do I reach Tech Support?
2.
Do I have to use a carbon tank with well water chlorination systems?
3.
I tested our well water and found it to have.......(sulfur smell)
4.
Do I need to Install the equipment myself?
5.
I had a company come out and test my
water....
6.
If I get a full
home water filtration system and it removes
lead, why do I need a sink system?
7.
How do I check my FLOW RATE?
8.
What is the difference between a "Deluxe" model, an
"Standard" model, and the "Premium" models?:
9.
Do you offer
financing or loans?
10.
How simple is a reverse
osmosis unit to install?
11.
I just installed a full house backwashing carbon......
12.
How does a person
sign up to become one of your installers in a given town or city?
13.
Sulfur: Should I change the anode in my hot water heater after treatment?
14.
How does a water softener work?
15.
Do you have
salt free water softeners?
16.
How do I know what
size Terminox Iron, Sulfur and Manganese filter I need?
17.
How do I do the Iron Bacteria and Organics inspections?
18.
Where do you install the
chemical feeder pumps that inject chlorine for sulfur smells or soda ash to
raise your pH?
19.
We noticed you changed your Pyrolox Iron Filters to Terminox. Why is that?
20.
Do magnetic
water softeners work?
21.
Who makes your equipment?
22.
Can I
drink the water from my softener?
23.
What
if i need to install my unit outside?
Qs
and As:
(1)
Q:
How do I reach Tech Support?
A:
E-mail:
budgetwater@budgetwater.com;
or call the main number @: 1-800-701-9914.
This phone is usually answered 24 hours per day, seven days per
week. If you are a customer with a support issue just tell them you need
customer assistance and they can generally get you in touch with an advisor at
any time.
(2) Q:
Do I have to use a carbon tank with well water
chlorination systems?
A:
No. Our Terminox iron, sulfur and manganese filter also removes chlorine
without the replacement needs of carbon. We only use carbon in extreme cases,
generally where you haven’t enough flow rate to use the superior Terminox filter.
But if you don't use a carbon tank to remove chlorine, you must be sure to
monitor (or test) chlorine, especially at first, to determine how much is coming
through into your home. 0.5 to 1.0 PPM (lowest acceptable on a swimming pool
tester) or slightly higher is fine. However levels in excess of 2.5-3.0 PPM tell
you that a reduction in chlorine is necessary. It is very common to find 1.0-3.0
PPM of chlorine in city water municipal water supplies. If you are using O.T.O.
(most common swimming pool test chemical) orange readings are TOO HIGH. The
yellow cap (or lid) on the bottle of O.T.O. is a good rule of thumb. Also
remember you can remove excessive levels of chlorine in your drinking water with
a carbon filter at the kitchen sink or 5 stage reverse osmosis. Feel free to
call one of our techs to help you evaluate your individual situation. The call is
free and they are not allowed to ask you to buy anything, ever.
(3) Q:-----Original
Message-----From: Norman Subject: Sulfur smell
I tested our well water and found it has almost no iron, is soft, has
ph of 8.5. Would your system that feeds chlorine into the system
as the water is delivered suffice to eliminate the strong sulfur
smell? Also, would an under sink filter work to eliminate the
chlorine taste?
A:
Dear
Norman,
Yes, and yes, respectively. That was probably the most intelligent e-mail I
have had in days. The chlorine is neutralized by the gas so there is no
"measurable" chlorine at the kitchen sink. The gas is neutralized by
the chlorine so you don't smell that. The bacteria causing the gas, by eating the
sulfates, is killed so that more gas is not made. The sulfates themselves can be removed
by Reverse Osmosis for drinking. If your water is soft because of a water softener, a
Reverse Osmosis unit is usually recommended for drinking water anyway. The Reverse Osmosis
Drinking Water System should also remove residual chlorine, if any, from the
water. Of course, a simple carbon drinking water filter would remove residual
chlorine as well.
Thank you
(4) Q: Do I need to Install the equipment myself?
A:
You can, or you can hire
someone. We can suggest a licensed plumber in your area. It depends on the
equipment, and how handy you are. It is so easy to install and inexpensive, that
most people do it themselves (we have a friendly staff to answer any questions
you may have along the way), or you can have a licensed plumber do it and still
save a bundle over local water treatment companies. All equipment
comes with Easy Install instructions. Most local water treatment dealers don't
even use licensed plumbers! They hire people off the street. We recommend you NEVER
let any company work on water equipment who is not licensed, and can prove it
with proper documentation while they are on site (at your home). We have seen many units not installed to local
plumbing codes. And that can create serious health concerns! We consider water a
"FOOD PRODUCT". The only thing we want in your water is "water". If
necessary let our representatives help you find someone in your area to help
with installation. Just give us a call:
Toll Free Hotline:
1-800-701-9914.
(5) Q: I had a company come out and test my
water. They said I need to spend over $5000 for water equipment to clean up my
city water. Does your equipment do the same thing? They say if I don't buy now I
won't get as good a deal later, and I will lose money.
A:
(also see:
Compare
Brands) Yes, our equipment can provide the same
quality of water, or BETTER. Absolutely. At a fraction of the cost! Our FULL
HOUSE WATER FILTRATION SYSTEMS sell for hundreds not thousands! All water
treatment equipment is similar. Only the High Pressure Sales Pitches
vary. When they say you must "buy tonight or lose a great deal",
warning sirens should go off in your mind. It is a common scam to pressure you.
Keep in mind that FEDERAL Law says you have three days to change your mind on
products sold to you while someone visited your home, even if they have already
installed it. Just tell them to "take it out, and give you a refund".
It is the law and they are REQUIRED to disclose this to you. If they don't you
can file a complaint with your local State Attorney General (it is free). And
remember "NEVER BUY ON THE FIRST NIGHT FOR ANY REASON"! What would
your mother tell you? Think about it, sleep on it, "compare". And NEVER let anyone
PRESSURE you out of your hard earned cash. Some companies entice you with soap
products designed to save you thousands to get you to buy on the first visit.
Don't worry, usually we can you can get those same soap products really cheap too; just ask one of our techs
how. Usually from the same people
they (the other companies) get it from, only cheaper. In most cases you can get those same soaps, from the
same companies they use, for under $100 (even though those slick willy companies tell you they are worth
THOUSANDS of dollars).
WARNING:
When it comes to water treatment equipment you should NEVER do business with ANY
company who does not have the same certifications as we do. It is just plain
crazy. There are so many "Fly by night" companies out there that it should be
the very FIRST rule in your decision making process. It is your first, and some
times ONLY, line of defense. Just look at our
home page
to see our many appropriate certifications. You will find them all in the top
third of the page.
(6) Q: If I get a full
home water filtration system and it removes
lead, why do I need a sink system?
A:
To clean it again
after it runs through your pipes. Especially if your home was built BEFORE 1987.
Lead solder was not outlawed until 1987.
Also, sink filters take out substances that a
water softener can't. Reverse osmosis sink filters remove the sodium that water softeners
leave behind. If you buy a water softener with no carbon inside (on city water), a good carbon sink
filter will remove chlorine, bad tastes and odors from the water.
(7)
Q:
How do I check my FLOW RATE?
A:
To determine your flow rate please
follow these two simple steps:
(1)
Open the NEAREST faucet or tap AFTER the
pressure tank (But NOT the one ON the pressure tank)
until the well pump turns on. Immediately turn off the tap and
count
how many seconds the well pump runs from
the time it came on until it shuts off.
Write the number of seconds the pump ran
down.
(2)
Now get a container you can measure water
in, such an empty gallon milk container.
Open the tap or faucet and fill the
container; close the
tap and dump the water down the drain. Continue doing this and counting each
gallon until the pump starts again. Write down the number of gallons you
counted until the pump started. If there
are any partial gallons left over count those as well; such as a total of
1.5 or 4.25 for example.
You now have the information
to calculate the well pump rate. Just give
one of our techs a call and tell him how many seconds you calculated and
then tell him how many gallons you were able to draw after that. He will
then be able to tell you exactly what the flow rate is. This information is
essential to properly size any backwashing filter (Such as iron filters and
water softeners) or other flow rate dependent items such as Ultra Violet
(UV) systems. You should always know your flow rate on ANY private well.
PLEASE NOTE: DO NOT use a water hose when checking flow
rates! If necessary have someone listen for the pump to turn on while you draw
water.
For example:
The well pump ran
for 30 seconds and then you were able to draw 5.5 gallons before the pumps
started again. That means you have 11 GPM flow rate.
(8) Q:
What is the difference between a "Deluxe" model, an
"Standard" model, and the "Premium" models?:
A:
The
Deluxe models have white tank "insulating jackets" to help prevent
"tank sweating". If you have a finished basement, or are putting the
unit in an area where occasional residual water sweating off of the tank would
be a concern, you'll want one of these. They also look very nice if you are
trying to keep up with the Jones'. Other
optional features on the
deluxe models include: Smart Sensor, weather resistant cover, super remote
control, simple set-up, and cleaner water. The
Premium models have additional functions or features.
For example: The
Premium Dual Purpose unit softens as well as conditions the
water by removing chlorine and other contaminants. It has a separate tank built
into it for Activated Carbon, so that you can backwash both at the same time and
save water. You never want to "mix" carbon and softener resin in the
same tank like some companies do (there is no way to get the carbon back out to
replace it). You can also put other filtration media in the extra tank instead
of activated carbon for other needs. And "thank you" Walter Schaefer
in California for asking us to include this information here, and for your
excellent idea that California residents should consider putting their outdoor
water softener and filter tanks in the ground to guard against earthquake damage. Great
Idea!
(9) Q: Do you offer
financing or loans?
A:
We are not a finance company. We are limited to credit
cards, debit cards and checks. However we have had a lot of our customers tell
us they found easy financing online. Some at the link below. We have had several
comments on how they thought there was no way they could get a loan, but still
were approved. Please
keep in mind we are not affiliated with this group in any way. To date, we have
had no complaints from our customers.
http://www.best-choice-loans.com/
(10) Q:
How simple is an R.O. unit to
install? I am especially interested in how to tap into the water supply. Is it like a refrigerator tap etc?
A: REVERSE OSMOSIS (R.O.) INSTALLATION TIPS:
It is fairly simple. You have a small attachment that you place on the cold water pipe under the sink, you then "twist" a little butterfly type
nut (called a saddle valve) all the way down to pierce the pipe and then unscrew it back out to receive water to the R.O. You also need a small hole
in the sink for the additional faucet (the size of the sprayer hole or a bit less, you can even use the sprayer hole if you don't
normally use the sprayer). Your local hardware store sells a "drill
bit" for your household power drill for about $12-$15 that will easily drill the hole for you.
Then there is a little thing called a drain saddle that you attach to the drain under the sink to carry the waste water away... That's about it. Average install time is approx. 30 minutes, 20 if you know what you are doing, 45-60 minutes if you're a bit on the slow side.
We also want you to realize that an installation helper (or tech), will be right there on the phone with you to help if you need it. We will even pay for the call...
If you want to run the water to the fridge (which is usually the next question), just put a "T"
in the product water line (the one that brings clean water up to the faucet) and run it to the back of the fridge. Be sure NOT to use a copper line unless absolutely
necessary so the you don't get a copper taste after the water has sat in the
water line all night... And a "3/8" water line seems to be best.
"1/4" water lines sometimes are too small for certain icemakers and
water dispensers.
(11) Q: I just installed a full house backwashing carbon
tank
and I
noticed that the installer had some extra carbon left over. Is that normal?
A:
Yes,
we generally send you more media than you need no matter what type of tank it
is. Just be careful that you don't over fill the tank (if you are doing it
yourself). Most units require 12-15 inches of "free space" or
"air space" in the top of the tank when you assemble it. We match the
media to the tank, not the tank to how much media is there. Besides you can keep
any extra for the future. It may save you a little money down the road. We think
our customers enjoy getting a little extra as opposed to not enough.
(12) Q: How does a person
sign up to become one of your installers in a given town or city?
A:
If you are an experienced water treatment equipment
installer and understand that customer satisfaction is our number one goal, we
would be delighted to speak with you and possibly put you on our list of
installers. Simply click on the
Plumber Handyman
link on the home page and provide
us with your name, address, phone and e-mail address. A representative will
contact you promptly. Or you may call us at the toll free number below.
(13) Q: Sulfur:
Should I change the anode in my hot water heater after treatment?
A:
This is an excerpt from an email from one of our customers:
"Jay, I put a new anode in my hot water
heater for the rotten egg smell. This has allowed me to turn down
the chlorine injection a lot. I hope to precipitate out less iron this
way. You may want to offer this sacrificial anode on your web site. They
aren't very expensive. I guess that is a toss up from a business aspect.
My neighbor just bought a new
softener, a Terminox filter, and an R.O. system from you. He was the one who told
me about the anode. He put the anode in several years ago. He's been very
pleased with the items he added from
http://budgetwater.com. I will probably get one of those
Terminox filters someday. Thanks.
Jim Taylor"
(14) Q:
How does a water softener work?
A:
A water softener works by replacing the hardness in
your water with either sodium or potassium. Their are two types of
softeners. Demand and Timer models. The difference between demand and
timers: A demand recycles depending on how much water you use. A
timer recycles at a specified time. For more water softener information feel
free to give us a call.
(15) Q: Do
you have salt free water softeners?
A:
All of our water softeners can be used as either a
salt using water softener or a potassium water softener. Some people say that
potassium is a salt free system even though potassium is actually a salt as
well. It is really up to you choose the right water softener for your family. If
you are going to install a water softener we recommend you start at our water
softener home page:
Water
Softeners-Conditioners.
(16) Q:
How do I know what size Terminox Iron, Sulfur and Manganese
filter I need?
A:
Your
flow rate (#7 above) is the most important part. Then your water quality is
next. The best thing to do is get your water “independently” tested. One
way to get testing is to simply just look under “laboratories” in the Yellow
Pages. Be sure to call several to compare prices as labs vary greatly in their
pricing. You can usually find one that will check your iron, pH, hardness and
TDS quite inexpensively. Sometimes for just a few dollars more they will give
you a very wide range of tests (recommended) and we understand what it all means
as a rule. If all you want to do is treat for iron then hardness and TDS are not
essential. Tell us what is in the water and we will get it right every time.
CAUTION: Never let someone that sells water equipment test your water,
especially the ones that come into your home. Always try to get it tested by
someone that does not sell water equipment. You can see our iron and sulfur
filters (they are chemical free) here:
http://budgetwater.com/iron_filters.htm.
Also keep in mind that if you can not find a local lab to help; many swimming
supply stores do testing for free and are pretty accurate. If all else fails you
can send us a sample and we will test it for FREE. Just give one of our
techs a call and they will tell you how to send us a sample.
We will also need to know
your flow rate. Look at #7 above for easy instructions on determining your flow
rate. And you should read Item #17 below as well, which addresses iron bacteria
and organic issues.
(17) Q:
How do I
do the
Iron Bacteria and Organics Inspections?
A:
Once you have tested your well water and checked your flow rate on a private
well you should also do the following:
When
treating problem well water it is always good to check for organic issues
(Things living or growing in the water). And if you have ANY iron in the water
at all it is good to do a visual inspection for iron bacteria. Organics and iron
bacteria can make many well water filters; including backwashing filters, fail
over time. It is really easy to do these visual inspections. Each should just
take a minute or so of your time.
Visual Organics Check takes just a few moments. Find instructions here:
http://budgetwater.com/visual_organics_check.htm
Visual Iron Bacteria Check:
This is something you can do in about 30 seconds. You can find instructions here:
http://budgetwater.com/iron_bacteria_check.htm
THEN CALL US FOR A
RECOMMENDATION. In most cases we can solve your problem inexpensively and
without air injectors or chemicals. Everything we use is top of the line in
quality national name brand equipment. And remember you should NEVER use a water
softener as an iron filter.
(18) Q:
Where do you install the chemical
feeder
pumps that inject chlorine for sulfur smells or soda ash to raise your pH?
A:
Do you know where your pressure tank is?
It is usually the first thing that the water goes through after the well pump.
We normally put an injector in the line right before the pressure tank. Then we
hook up the electric line to the pressure switch that is usually on that tank or
near it so that it turns our pump on when your well pump comes on. If you don't
have a pressure tank, or if you want the pump installed at a different place
than your pressure tank (and pressure switch) you need to add a flow switch
($190) to the application to sense when the water is moving through the pipe and
then it tells your chem pump when to turn on.
If you have a 220v well pump you need a
220v chem feed pump. If you have a 110v well pump you need a 110v chem feed
pump.
If you use a flow switch then you need
the 110v pump.
I hope this information helps you. Please
feel free to contact me by phone at any time. The call is free.
(19) Q: We noticed you changed your Pyrolox Iron Filters to Terminox. Why is that?
A:
Our Pyrolox filters are now featured on this page:
http://budgetwater.com/pyrolox_filter.htm
You can find our Superior Terminox I.S.M. Filters here:
http://www.budgetwater.com/iron_filters.htm
Pyrolox used to be our main technology for iron, sulfur and manganese
treatment until we developed something even better which “Terminox” is. The
fact is we were the FIRST company to offer Pyrolox on the internet as its
main iron filter technology and worldwide. We used to be the ONLY true
source with correctly applied technology as we developed it with unique flow
rates learned from years of in field experience. Then other companies
started trying to copy what we did in order to leach off of our business
ideas. The problem is they never seemed to get the flow rate, flow controls
and content right so the bad Pyrolox applications they had were making our
proven technology seem the same, which it wasn’t. Many didn't even put the
proper amount of mineral in to start with which meant those poor customers
that bought those units would have to replace Pyrolox in a very short amount
of time instead of the average of 15 years as ours would do... One company
out of Ohio is notorious for getting their Pyrolox filters wrong. By not
putting the entire mineral allowable in them they could afford to sell them
cheaper, even though it was ripping off the customer. It is one of those
companies that have to offer free shipping and ridiculous sounding
guarantees to be competitive instead of just selling good equipment that is
properly made and sized, and putting a superior control valve on instead of
marginal piston driven valves... As we all know nothing in this world is
truly free.
While those copycat companies struggled to catch up we were developing
cutting edge NEW technologies, as we always have. Now we are the ONLY
Company with “Terminox” and we have exclusive access to this highly
effective technology, as we have constantly upgraded and originated this
particular and superior technology. It is far more effective than Pyrolox
units sold by those copycat companies in that it removes far more
contaminants under a variety of different conditions and applications; and
rarely needs more mineral added down the road. So if you want Pyrolox, we
are the originators and still offer it, and we are better at sizing Pyrolox
properly than anyone else... If you want the very best filter available you
might want to consider the highly effective chemical free, salt free and
maintenance free “Terminox ISM" filter. It is even more effective than
Pyrolox most others are selling. It also has several minerals that normal
Pyrolox units don’t have. It has a buffer agent to treat the Pyrolox mineral
to keep in from being damaged in start up due to low pH concerns,
particularly for those folks who forget to raise the pH before installing
the unit if their pH is low. We also have new generation mineral in our
Terminox that withstands higher operating temperatures than other minerals,
and helps keep the mineral bed from becoming iron bound. Our new Terminox
can work at far lower flow rates than the original Pyrolox as well. It also
can work at higher service rates. And it is far more resistant to low pH
problem water. Budget Water and Terminox, always on the cutting edge!
Thank you
(20) Q:
Do magnetic water softeners work?
A: Absolutely
not! We have never found a magnet or alloy or electronic coil of any kind that
can pass any hardness test at all! Buyers beware of companies offering such
gadgets and miracles. If they worked you could find them here as well. For more
information about magnets and other gimmicks click
HERE.
(21) Q:
Who makes your equipment?
A: While
we manufacture most of our equipment from scratch. We use only the VERY BEST
premium national name brand components on all equipment that we sell. The same
people that make equipment for most other PREMIUM brand companies make them for
us as well. The number one and number two makers in the world are Fleck and Autotrol; we carry both and several other top brands as well.
(22) Q:
Can I drink the water from
my softener?
A:
You
should virtually NEVER drink the water from a water softener! If the water is high in
hardness then once it goes through the water softener it will be high in sodium. If it
is not high in hardness then you did not need a water softener to begin with. DON’T
drink water that comes out of a water softener. Even if it should be below the MCL for
safe drinking water most people do not want unnecessary amounts of sodium in
their drinking water. You don’t have to take our word for it either. Just take a
sample of any water from a water softener that has high hardness going to it and take
it to a lab to test for sodium and salt. The results will speak for themselves.
To read more click here:
Drinking Soft Water. If you have a salesman in
your home telling you it is ok to drink the water from a water softener and he is not
telling you to either drink bottled water or use reverse osmosis as a drinking
filter; it may be time to ask him to leave.
Reverse Osmosis Drinking Systems
(23) Q:
What if I need to install my
unit outside?
A:
For more information on outdoor installations, visit this
page:
Outdoor Systems
We
hope this information and faq's on home water filtration systems helps you.
Thank you
Budget Water USA
800-701-9914
http://budgetwater.com
Also See:
Compare
Brands
for more advice, information and comparisons.
Please note: Some assembly is required on most
purchases.